The Fullpath chat module supports several Chat configurations. The native Chat options include:
Fullpath Ai Powered ChatBot to interact with website shoppers in order to capture more leads and improve the website experience. Our ChatBot is trained to follow several different shopper flows, based on keywords and context, allowing it to respond to any number of visitor intents.
Fullpath ChatGPT is a unique in that it combines the wide breadth of knowledge ChatGPT holds with Fullpath’s Customer Data and Experience Platform proprietary data layer. This allows the chat to provide highly specific dealership-relevant answers to hyper-specific inquiries.
** Click here to find out more about Fullpath ChatGPT, our AI-powered chat solution that will catapult your dealership website into the future! **
Placement and Positioning
The chat module can be accessed from within the widget Minihome icon, as well as through an optional label marked "CHAT" on the side of your screen. Read more about Chat icon positioning on your website. Learn more about the chat label placement here.
There are several user flows pre-programmed into the Ai Powered Chatbot including lease, finance, service inquiries, and book an appointment. A shopper can easily input and search for a stock or VIN and begin a conversation about a specific vehicle.
There is also a dedicated flow for advanced features: When a shopper discusses advanced features, such as captain seats or engine power, Chat searches the details of the vehicle in question to determine if it can respond to the question. If it cannot, it offers to put the visitor in touch with an inventory expert, directly responding to their need.
The optimal implementation of our Chat Module is to launch live within with our native Fullpath Chat (Ai Bot or ChatGPT) widget in the lower right-hand corner of the screen.
However, we are also happy to help you integrate your existing chat vendor with the Fullpath widget. Read more about how Fullpath's onsite widget can support and integrate with other Chat providers.
**For Toyota dealers, events will automatically be fired and sent to Google Analytics according to TDDS compliance. These events include:
tradeInImpression tradeInVehicleIndicated tradeInFormInitiation tradeInStart tradeInComplete tradeInFormSubmission tradeInApptSet chatImpression chatClick chatMessage chatLead chatClosed