Overview
Our Website Engagement widget chat module utilizes a smartbot to interact with website shoppers in order to capture more leads and improve website experience. Our ChatBot is trained to respond quickly and efficiently to shopper input, leading to an improved customer experience. Click here to read more about the Chat module.
NEW: Click here to find out more about Fullpath ChatGPT, our AI-powered chat solution that will catapult your dealership website into the future!
If you would like to continue using your own chat service instead, we can integrate it with the Website Engagement widget.
Setup Options
In order to avoid potential onsite overlaps between the Website Engagement widget and the existing chat services on a website, there are 3 options:
- Replace your existing chat with the Fullpath Website Engagement Ai Powered ChatGPT
- Move your existing chat to the left side of the screen
- Integrate your existing chat into the Fullpath Website Engagement widget so that your chat provider populates whenever the Fullpath widget chat icon is clicked
Reach out to your Customer Success Manager in order to set up the configuration of your choice.
Chat Providers We Integrate With (see option 3 above)
- Contact at Once
- Gubagoo
- CarNow
- Edmunds
- Engage to Sell
- Dealer Inspire Conversations
- Live Chat
- Active Engage
- Car Chat 24
- Dealer eProcess
- Path/Digital Air Strike
- Podium
- Apex Chat
**For Toyota dealers using Fullpath's Website Engagement solution, events will automatically be fired and sent to Google Analytics according to TDDS compliance. These events include:
tradeInImpression tradeInVehicleIndicated tradeInFormInitiation tradeInStart tradeInComplete tradeInFormSubmission tradeInApptSet chatImpression chatClick chatMessage chatLead chatClosed